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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Lori Prince - Garner, NC

    Great customer service!


  • -Melanie B.

    Alternator went out. Called B & M electric and they told me to come in. They installed it immediately. It was excellent service! They put it on and we was right on our way in less than an hour!!


  • -Shawn C.

    Was an amazing place to take electronic devices to get repairs.


  • -Heather A.

    Excellent service. The owner was very nice and very helpful.


  • -Bruce S.

    I've had nothing but good experiences here. Over the years I've pulled several failing alternators and starters and brought them in for overhaul. Most recently they diagnosed a bad alternator pulley. I couldn't get the alternator out myself, due to hidden bolts and zero clearance, so I had them do the whole job. Sure, they charge for their time, and expect to cover costs and make a profit. What's wrong with that?


  • -Gary G.

    These guys are professionals. The work they did on my Jeep couldn't have been done better anywhere else.


  • -Paul T.

    Always great service here.


  • -Lewis A.

    Excellent prompt and professional service. Very good!


  • -Auto Express

    I am the owner of Auto Express, and B & M services cars for us to prep them for sale on a daily basis. They have great mechanics and very reasonable prices. I would recommend them for all your auto repairs!


  • -Travis W.

    Fast service, competitive prices...what more could you want? I hope not to come back, but if I have to, I will. You should too.

Call us for service: 765-448-4532

ACDelco
ASE Certified Master Auto Technician
AAA Approved Auto Repair
Electrical Rebuilder's Association
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